How Air Canada learned from their Biggest Optimization Mistake and improved its testing process

How Air Canada learned from their Biggest Optimization Mistake and improved its testing process

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Publish Date:
4 September, 2022
Category:
Parenting
Video License
Standard License
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Youtube

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Tim Burgess, Web Analytics Manager, Air Canada reveals the mistake he made in developing (http://www.marketingsherpa.com/video/air-canada-optimization-summit-2012) a test in this short excerpt from his 2013 Optimization Summit session. Burgess talks through a specific test for an ancillary product that originally seemed to be a rousing success, improving revenue by 50%.
However, "this is where I made my big mistake," Burgess said, detailing how the coming months were confusing for himself, his boss and other stakeholders. By selling an unrealistic expectation, Burgess shows how the end results and lift were less impressive because of inflated expectations and confusion within their marketing team. See in this video how he corrected his mistakes to build trust and a smoother testing program.

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